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How to be a Hotel Receptionist

Matt Shiells-Jones
4.9/5 (34647 ratings)
Read Now Download Now ⏭ listen AudioBook
Description:This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floorWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with How to be a Hotel Receptionist. To get started finding How to be a Hotel Receptionist, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
162
Format
PDF, EPUB & Kindle Edition
Publisher
—
Release
2012
ISBN
1471606996

How to be a Hotel Receptionist

Matt Shiells-Jones
4.4/5 (1290744 ratings)
Read Now Download now ⏭ listen AudioBook
Description: This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floorWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with How to be a Hotel Receptionist. To get started finding How to be a Hotel Receptionist, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
162
Format
PDF, EPUB & Kindle Edition
Publisher
—
Release
2012
ISBN
1471606996

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