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Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals)

Stanley E. Fawcett

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Description:This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. "The Definitive Guide to Order Fulfillment and Customer Service" imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes:Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectationsKey elements and processes in order fulfillment and customer service, and interactions amongst themPrinciples and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processesThe critical role of technology in managing order fulfillment and customer service processesRequirements and challenges of global order fulfillment and customer service processesBest practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks"For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service."We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals). To get started finding Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

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ISBN: 0133453863

Description: This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. "The Definitive Guide to Order Fulfillment and Customer Service" imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes:Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectationsKey elements and processes in order fulfillment and customer service, and interactions amongst themPrinciples and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processesThe critical role of technology in managing order fulfillment and customer service processesRequirements and challenges of global order fulfillment and customer service processesBest practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks"For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service."We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals). To get started finding Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals)

Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals)

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