Read Nincompoopery: Why Your Customers Hate You--and How to Fix It

Nincompoopery: Why Your Customers Hate You--and How to Fix It

John R. Brandt

4.9/5 (21616 ratings)

Description:Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Can’t anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You--And How to Fix It, he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, he offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.Brandt has worked with hundreds of companies to help them outwit competitors, and in the blunt (and funny) Nincompoopery, he shares his unique blueprint for success. It usually starts by asking a simple question or two, such asWhy should our customers have to rekey their data multiple times to make a single purchase?Why are there four levels of approval just to order basic supplies?Why can’t we get qualified candidates for open positions, or provide new employees with decent training?In short: How did we become such nincompoops? And when will we stop? Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side. Enjoy!We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Nincompoopery: Why Your Customers Hate You--and How to Fix It. To get started finding Nincompoopery: Why Your Customers Hate You--and How to Fix It, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: —

ISBN: 1400213673

Description: Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Can’t anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You--And How to Fix It, he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, he offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.Brandt has worked with hundreds of companies to help them outwit competitors, and in the blunt (and funny) Nincompoopery, he shares his unique blueprint for success. It usually starts by asking a simple question or two, such asWhy should our customers have to rekey their data multiple times to make a single purchase?Why are there four levels of approval just to order basic supplies?Why can’t we get qualified candidates for open positions, or provide new employees with decent training?In short: How did we become such nincompoops? And when will we stop? Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side. Enjoy!We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Nincompoopery: Why Your Customers Hate You--and How to Fix It. To get started finding Nincompoopery: Why Your Customers Hate You--and How to Fix It, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Special Offer | $0.00

Special Offer! | $0.00

Nincompoopery: Why Your Customers Hate You--and How to Fix It

Nincompoopery: Why Your Customers Hate You--and How to Fix It

More Books

Dare to be different: commoditization looms around every corner. Differentiate now--or wind up just another label on a supermarket shelf. ... An article from: Chief Executive (U.S.)

Dare to be different: commoditization looms around every corner. Differentiate now--or wind up just another label on a supermarket shelf. ... An article from: Chief Executive (U.S.)

Schwartz's Principles of Surgery Absite and Board Review

Schwartz's Principles of Surgery Absite and Board Review

Valhalla i Nye Hænder (Valhalla, #0.5)

Valhalla i Nye Hænder (Valhalla, #0.5)

The American Heritage Dictionary of the English Language

The American Heritage Dictionary of the English Language

In the Shadow of the Civil War: Passmore Williamson and the Rescue of Jane Johnson

In the Shadow of the Civil War: Passmore Williamson and the Rescue of Jane Johnson

Comets: Readings from Scientific American

Comets: Readings from Scientific American

Anglo-Saxon supremacy; or, Race contributions to civilization

Anglo-Saxon supremacy; or, Race contributions to civilization

Bonhoeffer for Armchair Theologians by Haynes, Stephen R., Hale, Lori Brandt [Westminster John Knox Press, 2009] (Paperback) [Paperback]

Bonhoeffer for Armchair Theologians by Haynes, Stephen R., Hale, Lori Brandt [Westminster John Knox Press, 2009] (Paperback) [Paperback]

Journey of a Lost Soul

Journey of a Lost Soul